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Press the Home or Menu button to exit the settings.

If you want to keep your preferred setting, select Off.

If the Auto Wide is set to On, your TV will automatically change the Wide mode setting according to the input signal from an external device.

Turn on the following settings (if available):.

Select Display or System settings → Screen.

Select Display & Sound or Picture & Display → Screen.

The next steps will depend on your TV menu options:.

On the supplied remote, press the HOME button.

On the supplied remote, press the Quick Settings button.

Using the Quick Settings button (For models released in 2019 or later):.The options vary depending on the model year of your TV. Depending on your TV type, these general steps are provided to turn on or off the Auto Wide feature. Most TV models have menu settings that automatically determines the best way to show the picture on the screen. Some TVs and other devices don't have the capability to change the aspect ratio of a picture when they receive 720p or 1080i/1080p signals.These programs may have banners or tickers that are part of the broadcast that you can't remove or change.The issue may be with the program such as news or sports broadcast.Turn off the Close Captioning or Extended Data Services to resolve the issue. If you turn on the Closed Caption feature, it may make the picture look stretched, distorted or cut-off.Check for Closed Captioning (CC) or Extended Data Services (XDS).Some movies are in a 21:9 cinema format which will show black bars on the top and bottom when you view them on a widescreen (16:9) TV. Some programs aren't in full screen when produced.

Check the aspect ratio of the program or movie that you're watching.If the issue only occurs on a specific input, check the settings of the connected device.Try a different input source (cable, DVD, or Blu-ray Disc™ player).If the picture looks stretched or distorted on the TV menu, the TV may require repair.This information is provided to help when the picture is cut-off, stretched, zoomed, or doesn't fit the screen due to the type of signal the input source sent to your TV. Check Applicable Products and Categories for details. IMPORTANT: This article applies only to specific products and/or operating systems.